Help & Resources
Helpful resources and answers to frequently asked questions about behavioral health services, insurance coverage and more.
Telehealth
Accessible, Confidential Behavioral Services Where You Are
Beth Israel Lahey Health Behavioral Services provides online therapy support to make sure your care continues even if in-person visits aren’t possible or to supplement in-person treatment.
Our clinicians and highly trained staff are available to provide a trauma-informed approach to addressing concerns such as:
- Addiction
- ADHD
- Anger management
- Anxiety and panic disorders
- Behavioral issues
- Depression
- Divorce and separation
- Grief and loss
- Parenting support and enrichment
- Relationship issues
- Self-harm
- Sibling conflict
- Stress management
- Trauma and abuse issues, including PTSD
We can help you identify the next steps in your treatment by connecting you to community resources or referring you to longer-term, in-person therapy.
Getting Set Up with Telehealth
Beth Israel Lahey Health uses a variety of telehealth tools to connect with patients electronically. In most cases, all you need for a video visit is a computer or tablet with a camera and microphone. You can also speak with your provider by telephone.
Steps & Tips for Using Beth Israel Lahey Health Telehealth
Here are tips to help make the best use of your telehealth visit.
- Your provider will send out the appropriate video-conference link prior to your appointment.
- Have your computer, tablet or phone fully charged or plugged in.
- Try out the technology you will be using in advance.
- Locate a quiet, safe and private place where you can talk away from distractions.
- “Log on” to your appointment 10 minutes early.
- Be prepared for your limited time with your provider: Eliminate other distractions and activities (do not attend sessions while driving).
- Think ahead of the topics you’d like to discuss with your provider, and check if you will need medication refills.
- For video appointments: Log on and wait for your provider to join. If your appointment is by phone, your provider will call you. Give your provider a few minutes in case they are running late.
- Please call the main phone number of the program you’re enrolled in if your provider has not reached you within 10 minutes of your appointment time, if your session gets cut off for any reason, or if you have any questions about using the telehealth platform.
What To Do If You’re Experiencing a Medical Emergency
If you are experiencing a medical emergency, please do one of the following:
- Call 911
- Go to the nearest Emergency Room
What To Do If You’re Experiencing a Behavioral Crisis
If you are experiencing a behavioral crisis, please do one of the following:
- Call BILH Behavioral Services: Adult/Youth Mobile Crisis Intervention: 866-523-1216
- Call the Suicide and Crisis Lifeline: 988
- Text “HOME” to 741741 (Crisis Text Line provides free, 24/7 mental health support via text message)
